Congratulations on acquiring your new Sub-Zero or Wolf appliance! We hope this will be the start of a long and happy relationship.
Here at Westye, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection at all times. So whether you're simply looking for product advice, would like to order spares or accessories or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual, personalised service.
If you have any questions relating to your new appliance, wish to order any spare parts or accessories or require a visit from one of our highly experienced technicians, we have a dedicated and professional team ready and waiting to assist you. We are here 7 days a week, 8.30 am - 5.30pm on 020 8418 3877.
Out of hours Service
We also have out of hours service for emergencies. Dial 020 8418 3877 and your call will be directed to our on call team. We operate this service between 7.30-8.30am & 5.30-9.30pm Monday to Friday and 8.30am – 5.30pm on weekends. Outside of these times, you will be asked to leave a message and we will call you back the next working day.
Nation Wide Service
Our team of extensively trained technicians are highly skilled and take part in regular training at our manufacturer's Madison headquarters, ensuring that they are fully up to date on the latest appliance technology. Our engineers aim to visit within 2 working days and hold 90% of parts on their vans. All our repairs carry a 3 months guarantee.
The Latest Technology...
As we already, said, we do take customer service very seriously and to demonstrate this we have recently invested heavily in the latest Service software. There will be a number of features you that you may never know about, but will just ensure that your interaction with our Service Team will be a smooth and simple one but there are also a few benefits that you will notice and we outline some of them here...
Provide us with either your landline, mobile or email address and we will keep you informed about the status of your call and engineer arrival time.
Satellite Tracked Vehicles:
Our fleet of service vehicles are fully satellite tracked, so we can always pinpoint the location of your dedicated engineer. This also means we can divert engineers away from traffic congestion to ensure they arrive on site at the agreed time.
Laptop Equipped Engineers:
Our team of in-house engineers are fully equipped with the latest laptop technology. This allows them to access parts inventory both on their vans and in our main stock, have access to the latest manuals and technical documentation, which all helps to increase 1st time fix rate.
A high number of service calls are usually caused by lack of maintenance such as not vacuuming the refrigeration condensers every 3-6 months as recommended in the Use & Care guides. We understand that you may not relish this job and now offer a fully automated maintenance contract that will automatically let you know when it’s time for us to visit, thereby keeping your appliances running smoothly. Guide cost £95 + VAT, please call us for further details.