Service Perfection


At Sub-Zero & Wolf we recognise the need for perfection. As such, our service department aim to not only meet customer’s expectations but exceed them wherever possible.

Our highly trained and experienced engineers and office staff continually receive training directly from the Sub-Zero & Wolf factory in Madison, Wisconsin, USA to ensure that they maintain the high standards that we insist on. This means that we can give you the benefit of our global knowledge, enhanced by the personalised local touch.

This section of our web site provides you with information regarding our Customer Care and Service coverage, allows you to register your free 2 year guarantee, and even gives you the ability to download Use and Care Guides as well as access to our FAQ knowledge-base.

Here at Sub-Zero Wolf, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection at all times. So whether you're simply looking for product advice, would like to order spares or accessories or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual, personalised service. 

Support

Another good thing from Sub-Zero & Wolf - 24 hour customer service.

Sub-Zero & Wolf ranked highest in a Kitchen Appliance Satisfaction Study, carried out by J.D. Power and Associates SM, which makes us very proud and you pretty happy.

To ensure that we continue making you and your Sub-Zero & Wolf appliances happy, we’re proud to offer a 24 hour service, 7 days a week.

So, if you need us, just call +44(0)208 418 3877 any time of day, any day of the week and we’ll be there.

Nationwide Service 

Our team of extensively trained technicians are highly skilled and take part in regular training at our manufacturer's Madison headquarters, ensuring that they are fully up to date on the latest appliance technology. Our engineers aim to visit within 2 working days and hold 90% of parts on their vans. All our repairs carry a 3 months guarantee. 

The Latest Technology...

As we already, said, we do take customer service very seriously and to demonstrate this we have recently invested heavily in the latest Service software. There will be a number of features you that you may never know about, but will just ensure that your interaction with our Service Team will be a smooth and simple one but there are also a few benefits that you will notice and we outline some of them here... 

Updates: Provide us with either your landline, mobile or email address and we will keep you informed about the status of your call and engineer arrival time. 

Satellite Tracked Vehicles: Our fleet of service vehicles are fully satellite tracked, so we can always pinpoint the location of your dedicated engineer. This also means we can divert engineers away from traffic congestion to ensure they arrive on site at the agreed time. 

Laptop Equipped Engineers: Our team of in-house engineers are fully equipped with the latest laptop technology. This allows them to access parts inventory both on their vans and in our main stock, have access to the latest manuals and technical documentation, which all helps to increase 1st time fix rate. 

Maintenance Contracts: A high number of service calls are usually caused by lack of maintenance such as not vacuuming the refrigeration condensers every 3-6 months as recommended in the Use & Care guides. We understand that you may not relish this job and now offer a fully automated maintenance contract that will automatically let you know when it’s time for us to visit, thereby keeping your appliances running smoothly. Guide cost £135 + VAT, please call us for further details.